At War Memorial Hospital, we strive to exceed your expectations during your experience with us.  If we do not do that, we want to hear from you so we can have the opportunity to discover what went wrong and fix it – both for your sake and the sake of future patients. The first step to resolving an issue is knowing about it, so please contact us.

Sharing Praise or Concerns

If you would like to speak with someone about concerns regarding hospital or clinic services, or if you would like to share your praise for a staff member, please contact the Quality Management Department.

Quality Management
War Memorial Hospital
500 Osborn Blvd.
Sault Ste. Marie, MI 49783
tel: (866-744-1458)
email: contactus@wmhs.org

Satisfaction Surveys

Understanding the needs and experiences of our patients is a big step toward providing excellent service. For that purpose, WMH asks patients to participate in satisfaction surveys.

If you were an inpatient at the hospital, you can expect to be contacted by a company hired by WMH with a survey about your experience. We appreciate any input you can provide, as it will help us make sure we are exceeding expectations. You may be contacted by phone, email, or text message.

If you received other services at WMH, including outpatient surgery, radiology services, laboratory testing, or others, you may receive a survey as well. Because of the sheer volume of people receiving those services, only a random sample are surveyed.