Records will be sent through the U.S. mail. Records for medical emergencies will be faxed directly to a physician or medical facility. Our average turnaround time for processing requests is approximately 10 – 14 days; by law, however, we have 30 days to complete release of information requests.
In the interest of patient confidentiality, the Medical Records department is not able to give out any medical information over the telephone.
An authorization is not needed to send copies of records to the physician overseeing your care while in the hospital, your family physician of record, and/or the physician who ordered outpatient testing.
There is no charge if you wish to have a copy of your record supplied directly to a physician or healthcare facility.
If you wish to have your medical record picked up and if the person picking up your medical records was not listed in the original authorization, provide an addendum (letter) with the date and your signature authorizing the designated person to pick up the records. Anyone picking up medical records will be asked to show a government-issued form of ID before the records will be released.