Patient Satisfaction

At War Memorial Hospital, we strive to exceed your expectations during your experience with us.  If we do not do that, we want to hear from you so we can have the opportunity to discover what went wrong and fix it - both for your sake and the sake of future patients. The first step to resolving an issue is knowing about it, so please contact us.

Share Concerns & Praise with Us

If you would like to speak with someone about concerns regarding hospital or clinic services or if you'd like to share your praise for a staff member, please contact the Quality Management Department at:

telephone: (906) 253-1015


postal mail:

Quality Management Department

500 Osborn Blvd., Sault Ste. Marie, MI  49783

Satisfaction Surveys

Understanding the needs and experiences of out patients is a big step toward providing excellent service. For that purpose, WMH asks patients to participate in satisfaction surveys.

If you were an inpatient at the hospital, you can expect to receive a call from Arbor Associates (the company hired by War Memorial Hospital to survey patients) to learn about your experience at WMH. We appreciate any input you can provide to make sure we are exceeding your expectations. 

If you received other services at WMH, including outpatient surgery, radiology services, laboratory testing, or other, you MAY receive a call from Arbor Associates as well. (Because of the sheer volume, only a random sample of people using outpatient services are surveyed.)

We thank you for taking the time to speak with Arbor Associates about War Memorial Hospital.

Patient Privacy

Below is our Notice of Privacy Practices describing how medical information about you may by law be used and disclosed and how you can access this information. The Privacy Practices includes opt out language for certain provisions as allowed by law.  You can read this copy online, download it to your computer or request a copy from WMH.  Please contact us through with any questions or requests related to our Privacy Practices.   You may also contact the Privacy Officer at (906) 253-1078

You may opt out of receiving fund raising materials by letting us know of your choice at  You can also call War Memorial Hospital at (906) 635-4460 and request to speak with the Public Relations Department or email Jazell Raycraft, Director of Community Relations/Fund Development at 

You may opt out of having your information provided to the UP Health Information Exchange by contacting the War Memorial Hospital Privacy Officer at (906) 253-1078 or here at

Patient Privacy - Effective Sept 2013.pdf

WMH MAT New Notice of Privacy Practices