Patient Financial Services/Billing

Office Phone: (906) 635-4518

The Patient Financial Services department serves and educates patients regarding financial responsibility and assists in receiving reimbursement from insurance providers. There are individuals who can answer specific questions concerning Blue Cross, Long Term Care Billing, Medicaid, Medicare, Other Insurance, Private Pay, Payment Plans or Worker's Compensation.

Financial Assistance

If you do not have insurance please call (906) 635-4518 or visit Patient Financial Services at 139 Arlington St, Sault Ste. Marie located across the street from the hospital and next door to Salvation Army. We have payment plans and financial counselors who will work with you to determine if you are eligible for financial assistance.

If you are interested in applying for financial assistance you can expedite the process by downloading and completing the application below. It will require that you provide us with your most current tax return or proof of non-filing from the IRS along with any Social Security statements if applicable.

2016 Financial Assistance Policy.pdf

2016 Financial Assistance Form Plain Language Summary 2016.pdf

2016 Financial Assistance Form.pdf

Hours of Operation

The Patient Financial Services department is open from 8:00 a.m. until 5:00 p.m., Monday through Friday.
We are located at 139 Arlington St. (across the street from the hospital).

Insurance Billing & Prior Authorization

During our registration process, demographic information and a copy of your insurance card will be collected. The information you provide will be used to bill the insurance carrier given. It is your responsibility to know and understand your insurance plan and the benefits covered for you or your family at any health care facility. Many health insurances require prior authorizations, referrals, and utilization of facilities and health care providers within a network designated by the health plan. If you have questions about your benefit plan and coverage, most insurance cards have a 1-800 number on the back of the card that you can call for inquiries. If your insurance is obtained through your employer, someone at your place of employment may also be able to help with any questions you have about your insurance plan.

An increasing number of insurance carriers are now requiring authorization prior to receiving hospital services. It is primarily the physician or policy-holder who initiates the prior authorization process. Failure to meet the prior authorization requirement may result in denial of insurance benefits and will be the responsibility of the patient.

Payment of Co-Pays

Any applicable co-pays or deductible are due at the time of service. Payments can be accepted by the physician office, hospital Registration Department or Patient Financial Services.

Billing Statements

War Memorial Hospital bills for its employed physicians separately from hospital services, which means most patients will receive at least two bills from War Memorial Hospital. One bill is for hospital facility services and the other is for hospital physician services. You may receive additional bills from other non-WMH healthcare providers for services related to your hospital visit. For example, Cedar Straits Medical for professional Radiology services (866-744-1458) or War Memorial Emergency Room Physicians from Cincinnati, Ohio (866-246-2458).

Financial Services Director

Jackie Landis, Director

Phone: (906) 253-1009



Phone: (906) 635-4367